Q: I cannot log into my account.
A: Please follow these steps:
If this is your first time signing in, make sure you are on the Sign Up screen rather than Sign In, and use the same email address that you used at checkout for your subscription.
If you have signed in before, use the Sign In screen and confirm that the email address and password are correct.
If you continue to have trouble signing in after verifying these details, please contact [email protected] for further help.
Q: My progress on one device does not match my progress on another.
A: Please make sure that both devices are signed in to the same Jumpspeak account using the same credentials. If progress is still not syncing after signing in, contact [email protected] so we can investigate.
Q: I am stuck in a sign-up loop.
A: Please contact [email protected] so our team can review your account state and help you complete the sign-up process.