Q: How do I delete my data (GDPR / CCPA)?
A: To delete your Jumpspeak account and the personal data associated with it, please follow these steps:
Open the Jumpspeak app.
Tap your profile (the You tab).
Tap the Settings icon in the top-right corner.
Tap Delete Account and confirm the request.
This deletes your account, language progress, and associated data, including stored audio recordings and transcripts.
Important: If you have an active Premium subscription, deleting your account does not automatically cancel your subscription. Please cancel separately to stop future charges.
Q: How do I opt out of marketing emails?
A: Every marketing email from Jumpspeak includes an Unsubscribe link in the footer. You can opt out of marketing emails at any time by clicking this link.
You can unsubscribe even if you do not have the Jumpspeak app installed—the process remains the same. Simply select the Unsubscribe link at the bottom of any Jumpspeak marketing email.
If you encounter issues while unsubscribing:
Make sure you are clicking the Unsubscribe link from an official Jumpspeak email.
Complete any confirmation steps that appear after clicking the link.
If you continue receiving emails after unsubscribing, check that the emails are from Jumpspeak and not a third-party sender.
Some emails may also include Manage Preferences or Cancel Email Notifications options. You can use these links to adjust your email preferences or turn off notifications entirely.
If you still need help managing your email preferences, please open the Jumpspeak app, tap your profile picture, and select Help & Support. From there, you can connect with our live chat support team for further assistance.