Q: How do I change my display name?
A: To update the display name shown in the app:
Tap your profile icon on the home screen.
Tap the Settings icon.
Tap Edit Profile.
Enter your new display name and tap Save.
Q: How do I update the email address on my account?
A: Email address changes depend on your subscription type:
Jumpspeak-managed subscriptions: If your subscription is managed directly by Jumpspeak, you can request an email update by contacting support. If you have access to your registered email, send a confirmation request from it, specifying the new email address. If you no longer have access, provide your current and new email addresses for verification. Open the Jumpspeak app, tap your profile picture, and select Help & Support to connect with our live chat support team.
Apple-billed subscriptions: If your subscription was purchased through Apple, Jumpspeak support cannot update your email address. Use your Apple ID settings or the App Store subscriptions page to manage your account details.
After restoring access via Apple: If you regain access to your Jumpspeak account through your original Apple-linked email, you can update the email address yourself within the app. Note that Jumpspeak support cannot assist with this change. Always ensure that the email address linked to your account is active and accessible to avoid login issues.
Q: How do I change my password?
A: On the sign-in screen, tap Forgot Password. We will send a password reset link to your registered email address; follow the link to set a new password.