Q: I forgot my password. How do I reset it?
A: On the sign-in screen, tap Forgot Password and enter the email address associated with your Jumpspeak account. A password reset link will be emailed to you. Open the link and follow the prompts to create a new password. If you encounter an error such as "Your password is wrong" or cannot log in, ensure you are using the correct email address associated with your account. If the issue persists, try resetting your password again and check your spam/junk folders for the reset email.
Q: I am not receiving the password reset email. What should I do?
A: Please first check your spam or junk folder, as automated emails are sometimes filtered there. If you still do not see the message after a few minutes, contact [email protected] and our team will assist you. If the email still does not arrive, ensure that your email address is entered correctly and try requesting the reset email again. Additionally, verify that your email provider is not blocking automated messages.
Q: I originally signed up with Apple or Google. How do I log back in?
A: If you signed up via Apple or Google and encounter an "email not found" error, try signing in with the Apple/Google option you may have used originally. If this does not work, create a new account using the same email address you used during purchase or website sign-up. Once the account is created, your active subscription will automatically link to the new account.
Q: What should I do if the app reports that no user exists for my email? A: If the app reports that no user exists for your email, create an account by selecting Sign Up (not Sign In) using that same email address. Once the account is created, your active subscription will be automatically recognized and linked, restoring access. Q: How can I resolve issues with unrecognized email or password problems?
A: If you’re unable to log in due to unrecognized email or password issues, creating a new account using the same email address can often resolve the problem. Once the account is created, any active subscriptions will automatically link to the new account.
Q: Can I log in on more than one device?
A: Yes. You can sign in with the same Jumpspeak account on multiple devices. If your subscription does not appear correctly on a newly signed-in device, open Settings and tap Restore Purchase. If the issue continues after restoring, please contact [email protected].