Q: I forgot my password. How do I reset it?
A: On the sign-in screen, tap Forgot Password and enter the email address associated with your Jumpspeak account. A password reset link will be emailed to you. Open the link and follow the prompts to create a new password.
Q: I am not receiving the password reset email. What should I do?
A: Please first check your spam or junk folder, as automated emails are sometimes filtered there. If you still do not see the message after a few minutes, contact [email protected] and our team will assist you.
Q: I originally signed up with Apple or Google. How do I log back in?
A: Because Jumpspeak now uses email-based sign-in only, accounts originally created with Apple or Google may need to be migrated. Please contact [email protected] and our team will help you regain access.
Q: Can I log in on more than one device?
A: Yes. You can sign in with the same Jumpspeak account on multiple devices. If your subscription does not appear correctly on a newly signed-in device, open Settings and tap Restore Purchase. If the issue continues after restoring, please contact [email protected].