Q: I cannot log into my account.
A: Please follow these steps:
If you purchased directly on our website (jumpspeak.com), make sure you are creating a new account on the Sign Up screen rather than Sign In. Use the same email address that you used at checkout for your subscription (and set a new password).
If you have already created a new account and signed in before, use the Sign In screen and confirm that the email address and password are correct.
Q: My progress on one device does not match my progress on another.
A: Please make sure that both devices are signed in to the same Jumpspeak account using the same credentials.