Q: A lesson will not load. What should I do?
A: First, please confirm that you are signed in with a Premium account, since most lessons require an active subscription. Next, uninstall and reinstall the app to refresh local data. If a lesson still fails to load, contact [email protected] with the lesson name and a screenshot of the error so we can investigate.
Q: The lesson audio cut out partway through.
A: Please try uninstalling and reinstalling Jumpspeak first. If the audio continues to drop in the middle of lessons, contact [email protected] so our team can review the issue.
Q: My answer was correct, but the app marked it wrong.
A: Please contact [email protected] so we can investigate. A screenshot of the lesson screen showing the answer that was marked incorrect is extremely helpful and helps us resolve the issue more quickly.
Q: My progress is not saving.
A: Please contact [email protected] so our team can review the activity on your account and identify why progress is not being recorded.
Q: I am seeing content from the wrong language inside my lesson.
A: Please contact [email protected] and include a screenshot of the affected lesson. Our team will use the screenshot to identify the misrouted content and correct it.