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9.2 Lesson bugs

Fix lesson bugs in Jumpspeak, including lessons that won't load, audio dropouts, wrong grading, and missing progress.

Q: A lesson will not load. What should I do?

A: First, please confirm that you are signed in with a Premium account, since most lessons require an active subscription. Next, uninstall and reinstall the app to refresh local data.

Q: My answer was correct, but the app marked it wrong.

A: Tap the flag shown on the lesson page to report the bug.

Q: My progress is not saving.

A: Please contact [email protected] so our team can review the activity on your account and identify why progress is not being recorded.

Q: I am seeing content from the wrong language inside my lesson.

A: Tap the flag shown on the lesson page to report the bug.

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