Q: I cannot log into my account.
A: Please follow these steps:
If your purchased directly on our website (jumpspeak.com), make sure you are creating a new account on the Sign Up screen rather than Sign In. Use the same email address that you used at checkout for your subscription (and set a new password).
If you have already created a new account and signed in before, use the Sign In screen and confirm that the email address and password are correct.
If you continue to have trouble signing in after verifying these details, please contact [email protected] for further help.
Q: My progress on one device does not match my progress on another.
A: Please make sure that both devices are signed in to the same Jumpspeak account using the same credentials. If progress is still not syncing after signing in, contact [email protected] so we can investigate.
Q: I am stuck in a sign-up loop.
A: Please contact [email protected] so our team can review your account state and help you complete the sign-up process.