How you cancel depends on where the subscription was originally purchased: If you’re unsure where you purchased your subscription, check the receipt in your email or review your payment method statement. This will help you determine whether the purchase was made via the Jumpspeak website, Apple App Store, or Google Play Store.
Website (jumpspeak.com)
If you subscribed on our website directly at jumpspeak.com, cancel through the customer portal.
2. Apple App Store (iOS)
If you subscribed through the iOS App Store, cancel via iPhone Settings → Apple ID → Subscriptions.
3. Google Play (Android)
If you subscribed through Google Play, cancel via the Google Play Store → Subscriptions.
Q: If I cancel, do I lose access immediately?
A: No. Canceling stops future renewals but does not end your current subscription early. You will retain full access until the end of the period you have already paid for.
Q: If I cancel my annual plan partway through the year, will I receive a partial refund?
A: No partial refund as stated in our refund policy.
Q: What if my subscription renewed unintentionally? A: If your subscription renewed unintentionally, cancel it immediately and submit a refund request through the appropriate platform. Be sure to keep confirmation records for both actions. If you are eligible for Jumpspeak’s 100-day money-back guarantee, you can request a refund by visiting the refund request page on the Jumpspeak website and completing the form with your purchase details. For subscriptions purchased through the Apple App Store or Google Play Store, use their respective refund request portals (Apple’s "Report a Problem" or Google Play’s refund page).
Q: How do I cancel the Premium AI?
A: To cancel a Premium AI subscription, you'll also use the same flow shown above depending on where you subscribed.