Q: Can I gift Jumpspeak to someone?
A: Yes. You can purchase a gift subscription on our website and have it delivered directly to the recipient by email. A Jumpspeak Gift Subscription provides 12 months of Premium access and cannot be used to extend or modify an existing subscription. Please note that Premium AI is not included and must be purchased separately.
Q: How do I redeem a gift?
A: To send or redeem a gift subscription, please use the official gift form:
If the recipient does not receive their gift email, please open the Jumpspeak app, tap your profile picture, and select Help & Support. From there, you can connect with our live chat support team, who will be happy to assist you further. Additionally, recipients should check their spam or junk folder if they do not see the email in their inbox. Invite codes are not required to redeem the subscription.
Q: Can I return a gift subscription?
A: Gift subscriptions are non-refundable and cannot be returned once purchased. We encourage gift purchasers to confirm the recipient's email address before completing checkout. Ensure that the recipient's details, such as their name and email address, are entered correctly during the gift assignment process to avoid issues.
Q: Can I use a gift subscription on my existing account?
A: No, a gift subscription cannot be used to extend or modify your existing Jumpspeak account. It is intended to be assigned to a different recipient.
Q: Does the Gift Subscription include Premium AI?
A: No, the gift subscription does not include Premium AI. This feature must be purchased separately.