Q: When will I be charged?
A: Your billing date depends on the renewal cycle of your plan (monthly, quarterly, or annual). The exact date of your next charge is shown in the customer portal under Manage Subscription.
Q: Do subscriptions renew automatically?
A: Yes. All Jumpspeak subscriptions auto-renew at the end of each billing cycle unless cancelled beforehand. You will not be charged again if you cancel before the renewal date.
Q: Where can I see my next billing date?
A: You can view your next billing date in the customer portal. From the app, open Settings and tap Manage Subscription to access it.
Q: Why was I charged after my free trial ended?
A: All Jumpspeak free trials convert to paid subscriptions automatically when the trial period ends. The exact billing date is displayed on the checkout screen at sign-up, and a confirmation message is shown after purchase. To avoid being charged, you must cancel before the trial expires. You may not always receive an automatic reminder before a free trial ends. To avoid charges, track the trial period and cancel the subscription in your account settings before the renewal date.
Q: How do I cancel my subscription?
A: To cancel your subscription, log in to your account, navigate to Settings, and tap Manage Subscription. Select the subscription you wish to cancel, choose the cancel option, and confirm the cancellation to ensure it does not renew in the future.