Q: When will I be charged?
A: Your billing date depends on the renewal cycle of your plan (monthly, quarterly, or annual). The exact date of your next charge is shown in the customer portal under Manage Subscription.
Q: Do subscriptions renew automatically?
A: Yes. All Jumpspeak subscriptions auto-renew at the end of each billing cycle unless cancelled beforehand. You will not be charged again if you cancel before the renewal date.
Q: Where can I see my next billing date?
A: You can view your next billing date in the customer portal. From the app, open Settings and tap Manage Subscription to access it.
Q: Why was I charged after my free trial ended?
A: All Jumpspeak free trials for add-ons and Premium AI subscriptions convert to paid subscriptions automatically when the trial period ends, with charges applied to the original payment method. The exact billing date is displayed on the checkout screen at sign-up, and a confirmation message is shown after purchase. To avoid being charged, you must cancel before the trial expires. Note that the Premium subscription does not offer a free trial but instead provides a 100-Day Money-Back Guarantee with an upfront payment. You may not always receive an automatic reminder before a free trial ends. To avoid charges, track the trial period and cancel the subscription in your account settings before the renewal date.
Q: How do I cancel my subscription?
A: To cancel your subscription, log in to your account, navigate to Settings, and tap Manage Subscription. Select the subscription you wish to cancel, choose the cancel option, and confirm the cancellation to ensure it does not renew in the future.
Q: What is the 100-Day Money-Back Guarantee?
A: The 100-Day Money-Back Guarantee allows you to subscribe to Jumpspeak's Premium plan with an upfront payment and use the app risk-free for up to 100 days. If you decide it’s not the right fit, you can request a full refund within this period.
Q: How do I request a refund?
A: If you are eligible for a refund under the 100-Day Money-Back Guarantee or due to other billing issues, you can submit a refund request through Jumpspeak’s official channels. Ensure you meet the eligibility criteria outlined in the refund policy.
Q: What should I do if I was charged unexpectedly?
A: Review your subscription details and trial expiration dates. If you believe the charge was an error, contact Jumpspeak support to request a refund.
Q:How are Family Plan subscriptions charged?
A: Only the Family Plan owner is charged. Family members are never charged separately. Family Plans are available as annual and 3-month subscriptions.