Refund Policy
1. Purchases Made Through Jumpspeak.com (Web)
This refund policy applies only to purchases made directly through Jumpspeak.com.
If you purchased through the Apple App Store or Google Play Store, your purchase is managed by that platform and refund requests must be submitted directly to them.
2. Refund Eligibility
Product | Refund Window |
Premium | 100 days from initial purchase |
Premium AI | 30 days from initial purchase |
Live Tutoring | 30 days from purchase |
Masterclasses | 30 days from purchase |
Subscription Renewals | 24 hours from the renewal charge |
Annual Cross-Sell Purchases | Non-refundable |
After the applicable refund window has expired, all sales are final.
Approved refunds are issued in full. We do not offer partial or prorated refunds.
3. Requesting a Refund (Web Purchases)
1. For Web Purchases (via Jumpspeak.com)
If you purchased directly on our website at jumpspeak.com (not on the mobile app) and believe you are eligible for a refund under the policy above, please request a refund using our self-refund portal by entering your account email. Please make sure you're using the same email you used to purchase your subscription.
Can't access your account?
We recommend downloading the app first, then tapping 'Forgot your password?' on the sign in page to try recovering your account first.
If you still cannot gain access to your account:
Tap the chat button on the bottom right of this page to start an Account Recovery conversation. Our virtual assistant will help verify your account before a support specialist reviews your request.
Apple App Store (iPhone & iPad)
Apple manages all App Store purchases and refund decisions.
Option 1: From Your Apple Receipt
Open the Apple receipt email for your Jumpspeak purchase.
Tap Report a Problem.
Sign in with your Apple ID.
Select your purchase, choose a reason, and submit your request.
Option 2: Apple's Report a Problem Website
Visit reportaproblem.apple.com.
Sign in with your Apple ID.
Select your Jumpspeak purchase.
Choose Request a Refund and follow the prompts.
Google Play Store (Android)
Google manages all Google Play purchases and refund decisions.
Visit the Google Play refund request page.
Sign in with the Google account used for the purchase.
Select your Jumpspeak purchase.
Choose a reason and submit your request.
Frequently Asked Questions
Q: How long do refunds take?
Once approved, refunds are sent to your original payment method. Processing times vary depending on your bank or payment provider and may take several business days.
Q: Can I get a refund if I was charged twice?
Yes. Duplicate charges are refundable.
For web purchases, please sign in and contact us via:
Profile → Settings → Help & Support
If you can't access your account, start an Account Recovery conversation using the chat button.
Q: I purchased through Apple or Google. Can Jumpspeak refund me?
No. Purchases made through the Apple App Store or Google Play Store must be refunded directly by Apple or Google, as they process and manage those payments.
Q: What if I can't access my account?
Start an Account Recovery conversation using the chat button on the bottom right of this page. We'll ask a few questions to verify ownership of your account before reviewing your request.