1. Important Scope Limitation
This Refund Policy applies only to purchases made directly through the Jumpspeak website.
Purchases made through:
are not eligible for refunds through Jumpspeak.
These purchases are processed by third-party platforms, and you must request refunds directly from them
We do not have access to or control over these transactions.
2. General Refund Principles
Refunds are issued only within the applicable refund window listed below.
All eligible refunds are issued in full.
Partial refunds are not offered under any circumstances.
Refund eligibility is determined based on the original purchase date or renewal date.
After the applicable refund window expires, all sales are final.
3. Refund Eligibility by Product
Premium Subscriptions
(1 week, 1 month, 3 months, 1 year, lifetime, family plans)
Refund window: 100 days
Eligibility: Full refund within 100 days of purchase
After 100 days: Non-refundable
Premium AI / Family Add-ons
Refund window: 30 days
Eligibility: Full refund within 30 days of purchase
After 30 days: Non-refundable
Live Tutoring
Refund window: 30 days
Eligibility: Full refund within 30 days of purchase
After 30 days: Non-refundable
Masterclass Products
Refund window: 30 days
Eligibility: Full refund within 30 days of purchase
After 30 days: Non-refundable
Subscription Renewals
Refund window: 24 hours from renewal charge
Applies only to renewal payments after the initial subscription period
After 24 hours, renewal charges are non-refundable.
Annual Cross-Sell Purchases
Refund policy: Non-refundable
These purchases are final at the time of transaction
4. No Partial Refunds
We do not offer prorated or partial refunds for:
Unused time
Partial subscription periods
Mid-cycle cancellations
If a refund is approved within the eligible window, it will be issued for the full amount paid.
5. Processing of Refunds
Approved refunds will be issued to the original payment method.
Processing times depend on your payment provider and may take several business days.
We are not responsible for delays caused by banks or payment processors.
6. Abuse & Fair Use
To prevent misuse of our refund policy:
We reserve the right to deny refund requests in cases of abuse, fraud, or repeated refund behavior.
This includes excessive refund requests across multiple purchases.
7. Policy Updates
We may update this Refund Policy from time to time. Changes will apply to purchases made after the updated policy is published.
Reference: https://www.jumpspeak.com/refund-policy
Requesting a Refund
1. For Web Purchases (via Jumpspeak.com)
If you purchased directly on our website at jumpspeak.com (not on the mobile app) and believe you are eligible for a refund under the policy above, please request a refund using our self-refund portal by entering your account email. Please make sure you're using the same email you used to purchase your subscription.
If you are having trouble with the portal, you can email our team at [email protected]. Our team will review your request and respond as soon as we can.
2. For Apple App Store (iOS) Purchases
Method 1: From Your Apple Email Receipt
Open the email receipt from Apple for your Jumpspeak purchase (subject typically: "Your receipt from Apple").
Click or tap "Report a Problem" next to the purchase.
Sign in with your Apple ID.
Choose the refund option, select a reason, and submit your request.
Method 2: From Apple’s Report a Problem Website
Sign in with your Apple ID.
Locate your Jumpspeak subscription and select "Report" or "Report a Problem."
Follow the prompts to submit your refund request.
2. For Google Play Store (Android) Purchases
Go to the Google Play refund request page.
Sign in with the Google account used for the purchase.
Select the Jumpspeak purchase and choose a reason for the refund.
Submit your request.
Frequently Asked Questions
Q: How long does a refund take to process?
A: Once a refund is approved, processing typically takes several business days, depending on your bank or card issuer.
Q: Can I get a refund if I was accidentally charged twice?
A: Yes. Duplicate charges are always refundable. Please contact [email protected] so we can locate both accounts, verify the duplicate, and issue the refund.
Q: I purchased through the App Store or Google Play. Can Jumpspeak refund me?
A: Refunds for purchases made through Apple or Google must be requested directly from those platforms, as we do not have control over those funds. See the links in Section 1 above.