How you cancel depends on where the subscription was originally purchased:
If you subscribed on jumpspeak.com, cancel through the customer portal.
If you subscribed through the iOS App Store, cancel via iPhone Settings → Apple ID → Subscriptions.
If you subscribed through Google Play, cancel via the Google Play Store → Subscriptions.
Q: If I cancel, do I lose access immediately?
A: No. Cancelling stops future renewals but does not end your current subscription early. You will retain full access until the end of the period you have already paid for.
Q: If I cancel my annual plan partway through the year, will I receive a partial refund?
A: No partial refund as stated in our refund policy.
Q: How do I cancel Live Tutoring?
A: Live Tutoring is operated by our partner Rype. To cancel, please contact the Rype support team at [email protected].
Q: How do I cancel the Premium AI add-on?
A: To cancel a Premium AI subscription, please contact [email protected] and our team will process the cancellation for you.