How you cancel depends on where the subscription was originally purchased: If you’re unsure where you purchased your subscription, check the receipt in your email or review your payment method statement. This will help you determine whether the purchase was made via the Jumpspeak website, Apple App Store, or Google Play Store.
Website (jumpspeak.com)
If you purchased directly from Jumpspeak.com, please go through the following steps to cancel your subscription
Sign in to the Jumpspeak account associated with your subscription.
Go to Profile (top right)→ Settings → Manage Subscription.
Tap 'Cancel your subscription' on the billing portal.
Apple App Store Purchases
If you subscribed through Apple:
Open Settings on your iPhone or iPad.
Tap your name or Apple ID.
Tap Subscriptions.
Select Jumpspeak.
Tap Cancel Subscription.
Apple manages all App Store subscriptions, so Jumpspeak cannot cancel an Apple subscription on your behalf.
Google Play Store Purchases
If you subscribed through Google Play:
Open the Google Play Store.
Tap your profile icon.
Select Payments & subscriptions → Subscriptions.
Select Jumpspeak.
Tap Cancel subscription and follow the instructions.
Google manages all Google Play subscriptions, so Jumpspeak cannot cancel a Google Play subscription on your behalf.
Frequently Asked Questions
Q: Will I lose access immediately after canceling?
A: No. Canceling stops your subscription from renewing, but you will continue to have access until the end of your current paid subscription period.
Q: Will I receive a partial refund if I cancel before my subscription ends?
A: No. Canceling prevents future renewal charges but does not automatically provide a refund for unused time.
We do not offer prorated or partial refunds. Please review our Refund Policy to determine whether your purchase qualifies for a full refund.
Q: How do I cancel Premium AI?
A: Premium AI follows the same cancellation process as Premium. Cancel it through Jumpspeak, Apple, or Google, depending on where it was originally purchased.
Q: What if I cannot access my account?
A: Tap the chat button in the bottom-right corner to start an account-recovery conversation. Please provide any email addresses you may have used and your purchase platform or receipt, if available.
If you can't access your account, but know which email address you purchased a subscription with, you can verify your email and cancel through our membership portal here.
Q: What if I still have more questions?
A. If you still have more questions and want to speak to our support team, please go through the following steps:
Sign in to the Jumpspeak account associated with your subscription.
Go to Profile (top right)→ Settings → Help & Support.
Start a conversation