Q: How do I update the app?
A: Open the App Store on iOS or the Google Play Store on Android, search for Jumpspeak, and tap Update if a new version is available. Enabling automatic app updates ensures you always have the latest features and fixes.
Q: How do I check which version I am on?
A: The app version number is displayed at the bottom of the Settings page. Please include this number whenever you report an issue to support.
Q: Should I uninstall and reinstall to fix issues?
A: RReinstalling the app is a quick and effective way to resolve many temporary issues, as it clears local data and refreshes the app.
If the issue continues after reinstalling, please open the Jumpspeak app, tap your profile picture, and select Help & Support. From there, you can connect with our live chat support team, who will be happy to assist you further.