Q: The app keeps crashing. What should I do?
A: Repeated crashes are usually caused by a software conflict on the device. Please try uninstalling and reinstalling Jumpspeak first. If the issue continues, contact [email protected] and include your device model, operating system version, and app version so our team can investigate.
Q: The app is running slowly. How do I fix it?
A: Performance issues are usually resolved by uninstalling and reinstalling Jumpspeak, which clears the local cache and refreshes the app. If the slowness continues after reinstalling, please contact [email protected] so we can help you further.
Q: The app is frozen on a loading screen.
A: Please try uninstalling and reinstalling Jumpspeak as a first step. If the loading screen continues to freeze after reinstalling, contact [email protected] and include details such as your device, operating system, and what you were doing when the freeze occurred.
Q: How do I clear the cache?
A: On Android, go to Settings → Apps → Jumpspeak → Storage and tap Clear Cache. On iOS, there is no direct cache button, so the equivalent is to delete and reinstall the app.