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9.5 Reporting a bug

Learn how to report a bug in Jumpspeak through the in-app form or by email, and what details to include for fast resolution.

Q: How do I report a bug?

A: There are two ways to submit a bug report:

  • Inside the app, open Settings and tap Report a Bug, then follow the prompts.

  • Alternatively, email [email protected] with a description of the issue.

Q: What information should I include in a bug report?

A: To help our team investigate as quickly as possible, please include the following details:

  • Device model and operating system version.

  • App version (visible at the bottom of the Settings page).

  • The language you are learning.

  • The lesson name or ID where the issue occurred, if applicable.

  • Screenshots or a short screen recording, if possible.

  • Steps that reliably reproduce the bug.

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