Q: The speech recognizer is not detecting my voice.
A: At the bottom of your profile page, locate the Speech Engine setting. Try switching between Default, Deepgram, and Speechmatics — each engine performs differently across devices and accents, and one may work noticeably better for you. If detection still fails after testing each engine, please contact [email protected] for further help.
Q: I am getting pronunciation errors on very common words.
A: Please contact [email protected] so our team can review the issue. A screenshot of the lesson where the error occurred is helpful when troubleshooting.
Q: The app is recognizing my speech in the wrong language.
A: Please contact [email protected] and include a screenshot of the affected lesson. This helps us identify whether the issue is related to the recognizer's language model or to a misconfigured setting on the account.