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5.5 Feedback quality

Learn how to report incorrect AI Tutor feedback or memory issues so the Jumpspeak team can review and improve the system.

Q: The AI Tutor gave me incorrect feedback. What should I do?

A: We continuously improve the quality of AI feedback, and reports from learners are extremely helpful. Please open the Jumpspeak app, tap your profile picture, then select Help & Support. From there, you’ll be connected to our live chat support team, who will be happy to assist you further.

Q: The AI Tutor does not seem to remember what I said earlier in the conversation. Is this a bug?

A: It can be. While the AI Tutor maintains short-term context within a conversation, persistent memory issues are unexpected. Please open the Jumpspeak app, tap your profile picture, then select Help & Support.

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