I found a charge I don't recognize in addition to my Jumpspeak Premium
If you see a charge you don't recognize or believe you did not sign up for, please contact our support at support@jumpspeak.com so we can help resolve this for you.
Please refrain from filing a chargeback/dispute with your bank, because we will not be able to refund any charges once it's in dispute process, and it may take up to 90-120 days to resolve it. By contacting our support team, we would in most cases be able to resolve your issue within 3-4 business days.
If the charge was made 7 days after your initial Jumpspeak Premium charge, you may have signed up for the following add-on products & services post-purchase:
1. Live Tutoring (7-Day Free Trial)
Jumpspeak Live Tutoring gives you access to live 1-on-1 tutoring to professional tutors to learn Spanish, French, English, Italian, German, and more.
After you purchased Jumpspeak, you may have seen the following page below to activate a 7-day free trial.
If you activated the 7-day free trial, this is likely why you saw the additional charge after 7 days.
2. Premium AI
Premium AI is our complete package of AI Tutor features that helps you speak with confidence more quickly.
With it, you can ask questions anytime, receive instant corrections, personalize your conversations, and much more.
This add-on subscription was also shown post-purchase, as a 7-day free trial.
If you activated the 7-day free trial, this is likely why you saw the additional charge after 7 days.
What can you do about it now?
If you did not intend to sign up for our add-on services or products, contact our support at support@jumpspeak.com so we can help resolve this for you.
Please refrain from filing a chargeback with your bank, because we will not be able to refund any charges once it's in dispute process and it may take up to 90-120 days to resolve it. By contacting our support team, we would in most cases be able to resolve your issue within 3-4 business days.