Why do I have multiple charges from Jumpspeak?
Important Note: If you see multiple charges for Jumpspeak on your statement, it's likely because you signed up on our website and again on the mobile app, or you signed up for one of our add-on products & services.
If you did not intend to sign up for our add-on services or products, please contact our support at support@jumpspeak.com first before filing a chargeback with your bank. We will not be able to refund any charges once it's in dispute process. By contacting our support team, we would in most cases be able to resolve your issue within 3-4 business days.
If you see multiple charges for the Jumpspeak subscription, this is likely because:
1. You bought the subscription via the website and your app store provider (iTunes or Google Play).
This can happen if you paid for a subscription via the website and, after downloading the app, opted for a free trial, Special Offer, or any other plan within the app.
How to check if this is the case?
You will see two different merchant names on your bank statement:
- Web purchases: JUMPSPEAK
- In-app purchases: GooglePlay or Apple
2. You bought the subscription using a different email address, thus creating two different accounts in the Jumpspeak app.
How to check if this is the case?
- You have premium access to the app when you log in from two different email accounts.
- You receive a subscription confirmation email at two different email addresses.
3. You have opted for additional products & services available on our website (post-purchase). You would know if this is the case if the amounts charged are different.
This would include our:
- Live Tutoring subscription
- Premium AI subscription
- Courses & Masterclass bundle
This may appear as multiple charges of the same app subscription as the statement will all show up as 'JUMPSPEAK', but if they are different amounts then it's because you opted-in for these additional products & services.
Upon post-purchase, you would have been presented with an offer (ex. our Premium AI subscription) where you had the option to try it free for 7 days, or opt-out (No thanks...)
What can you do about it now?
If you did not intend to sign up for our add-on services or products, contact our support at support@jumpspeak.com so we can help resolve this for you.
Please refrain from filing a chargeback with your bank, because we will not be able to refund any charges once it's in dispute process and it may take up to 90-120 days to resolve it. By contacting our support team, we would in most cases be able to resolve your issue within 3-4 business days.