My payment isn't going through
Here are a few common solutions that may solve the issue you are experiencing during checkout.
- Make sure all the information you've entered is correct. The most common reason for a payment not going through is a typo.
- At this time we only accept MasterCard, Visa, American Express, or Discover.
Solution #1:
If your payment is still not going through, there may be an issue with how the page was loaded in your session.
This can be fixed by following the steps:
- Clear your browser's cookie + cache data, then refresh the page in your browser
- Then try making the purchase again.
Solution #2:
If you are using a VPN, try disabling it.
Solution #3:
Lastly, please try calling your bank and ask them to approve this transaction. Sometimes your bank may block certain transactions for security purposes.